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Northpoint City
Discover the everyday easy way to shop, eat and play from 14 Nov 2022!
Frasers Property presents the ALL-NEW Frasers Experience (FRx) app with a user-friendly experience, improved navigation, a refreshed look, and intuitive features you’ll love!
Shop your favourite brands on Frasers eStore, order must-eats with GrabFood on FRx, send loved ones FRx Gift Cards, and unlock a bounty of rewards all at the same time.
Easy, convenient and on-the-go. It’s the all-on-one app that makes your everyday experiences so much more rewarding.
We’ve made it easy! Earn FRx Points anytime, anywhere.
Simply scan your FRx QR code as your shop at 2,000 stores across the 12 Malls of Frasers Property, earn points with every transaction and redeem them for FRx Gift Cards, FRx Carpark$ or retailer eVouchers!
We’ve designed the app with you in mind. Enjoy new widgets for easy navigation, quick access to your favourite marketplaces and more:
eWallet: Track your rewards at a glance. Manage FRx Points, FRx Gift Cards, Carpark$ and Retailer eVouchers on-the-go.
FRx Catalogue: Be spoilt for choice! Redeem from a wide range of shopping, dining and entertainment rewards across our malls.
FRx Gift Cards: Instant satisfaction. Buy or send your loved ones FRx Gift Cards in just a few clicks.
GrabFood on FRx: Choose from over 900 F&B options across the Malls of Frasers Property, via the Grab app. Mix & Match, takeaway, dine-in or delivery, eat the way you love to eat!
Frasers eStore: Shop your favourite brands from our malls - anytime, anywhere. From tech to wellness, bag great buys, exclusive rewards, plus FREE delivery, everytime you shop.
Look forward to more in-app perks coming right up such as exclusive access to partner benefits, as well as convenient conversion of partner rewards on-the-go from partners such as Grab, OCBC Bank and more!
Ready for a refreshingly rewarding experience? Sign up as a Frasers Experience (FRx) member and start earning right away!
Get your NEW member benefits today! Score 1,000 FRx Points with your first $50 spent via the FRx app and more. Read details here.
Be a member! It’s easy:
Already a member? Here’s how to update your app.
For iOS users, download the new app on the App Store and login.
For Android users, simply update your app.
ABOUT THE NEW FRx APP
1. What is the new and improved version of the Frasers Experience (FRx) App about?
To bring you a better user experience, the new version of the Frasers Experience app provides new features such
as:
2. What will happen to the current FRx app?
It will no longer be available for use. Members will see a prompt
message to download the new FRx app on iOS/update the FRx app on Android.
DOWNLOADING / UPDATING THE NEW FRx APP
3. I can’t find the app in the App / Play Store for updates / downloading of the new FRx
App.
Please try again and if you still don’t see the app after 11 Nov 2022, please contact us at
FRHelp@frasersproperty.com for assistance.
4. The app is not downloading. What should I do?
Please contact us at FRHelp@frasersproperty.com
and we will be glad to assist you. Please provide us with the following details: Phone model and OS version for
troubleshooting.
5. How can I continue earning FRx Points without the new app? The old app is not working
too.
Please write in to FRHelp@frasersproperty.com or
visit our Customer Service Counters with your mobile device and proof of purchases/receipts for assistance.
6. What are the supported Android / iOS versions on the new FRx app Android: Version 8.1 and later iOS: Version 11 and later Please ensure that the mobile device you are using is updated to the latest updated software version for the best user experience.
ABOUT MY FRx MEMBERSHIP ACCOUNT
7. What will happen to my FRx membership account after I have downloaded or updated the new FRx
app?
You can continue to use your account and enjoy the benefits and rewards as long as you download/update to the
(new)
FRx app.
8. I don’t remember my password. What should I do?
Please tap on “Forget Password” to receive the One-time Password (OTP) and reset your password or contact us at
FRHelp@frasersproperty.com for assistance.
9. I don’t remember the email address / mobile number I used to log in to my FRx account. What should I
do?
Please contact us at FRHelp@frasersproperty.com
and be ready to verify your personal details and we will be glad
to
assist you.
10. Will my FRx Points and FRx Gift Card disappear after I have downloaded or updated the new FRx
app?
No, all members’ rewards will remain intact with the same expiry dates in their e-wallet and be available for
use once you have successfully downloaded/updated the (new) FRx app.
11. What should I do if I noticed any discrepancy in my e-wallet?
Please contact us at FRHelp@frasersproperty.com
and we will be glad to assist you.
PARTNER REWARDS
12. What should I do if I face issues with the Partner Rewards Feature on the FRx App?
Please contact us at FRHelp@frasersproperty.com
and we will be glad to assist you.
For any GrabPay-related enquiries: Contact Grab Help
Centre
13. How to ensure that my redemption transaction is successful?
You will receive an in-app notification on the successful redemption and/or can refer to the details in FRx Gift
Card transaction activity within your FRx app.
14. How much FRx Gift Card can I redeem per transaction?
You can redeem a maximum of $500 FRx Gift Card per transaction, in blocks of $20.
15. What can I do if I did not receive the FRx Gift Card?
You can email us at FRHelp@frasersproperty.com
and we will assist accordingly.
16. What is the validity of the FRx Gift Card?
The stored value of the FRx Gift Card expires one year from the date of exchange.
17. Where can a shopper use their FRx Gift Card?
FRx Gift Cards can be used at any participating store across all participating assets within the Malls of
Frasers Property.
Alexandra Technopark
Causeway Point
Century Square
Eastpoint Mall
Frasers Tower
Hougang Mall
Northpoint City
Robertson Walk
Tampines 1
The Centrepoint
Tiong Bahru Plaza
Valley Point
Waterway Point
White Sands
